jpay send money to inmate

JPay Send Money to Inmate – How it Works

June 26, 2022

JPay is a private information technology and financial services provider that focuses on serving the United States prison system. The company started its services in 2002, and its headquarters are in Miramar, Florida, United States. Its parent company is Securus Technologies, a technology communications firm that serves the department of corrections facilities and incarcerated persons across the country. You will learn how to use JPay send money to inmate later.

Usually, JPay contracts with the county, state, and federal prisons and jails to offer technologies and the necessary services to the facilities, including email, video visitation, money transfer, and parole & probation payments to about 1.5 million inmates in 35 states. However, the primary activity contacted by the company is to offer a secure platform for family members to send finances to their jailed or imprisoned relatives. That way, the life of the prisoners can be made a bit easy.

Interestingly, the company supports donation services to help prisoners’ families. JPay has been among the corporate supporters of the nonprofit Creative Corrections Education Foundation, started by a former Texas warden. The NGO collects contributions from inmates and corporate sponsors to fund the educational needs of the children of prison inmates. The organization has seen success in its operations, offering help to thousands of children belonging to inmates across the country. 

How to send money to an inmate using JPay

jpay send money to inmate

If you are looking at how you can send funds to someone in prison using JPay, then you have come to the right place. JPay has a service they call “Send Money” that allows friends and family of an inmate to transfer funds into their inmate trust account. Again, the service allows parolees, offenders, and probationers to make their payments for the community corrections.

JPay’s Send Money service is among the fastest and most reliable ways to transfer funds and make payments to corrections facilities in more than 30 states. To send money through JPay, you should;

  • Open a free account at JPay.com
  • After registering, click on the “Money” tab
  • Choose the inmate you would like to send funds to
  • Choose the card you would like JPay to charge you from
  • Confirm your details and send

After sending, you will have nothing else to do but to leave the rest to JPay.

Alternatively, you can call a live agent to help you through the money transfer process. However, the fees for sending money over the phone are higher than those for sending money online. To send money by phone, you only need to talk to a JPay representative at 1 800 574 JPay (5729), and you will get the necessary assistance.

What are the JPay transfer categories

Transfer categories refer to different accounts to which you can send money to an inmate. They are only available in some states whereby you can find accounts for “spendable” funds for various uses by the prisoner and “dedicated” funds for specific purposes such as Medical, Dental, and Travel. Therefore, you can choose which account to send funds to when sending money to an inmate.

Again, various states allow you to send money to several prisoners. You can visit the website of the appropriate Department of Corrections to know if you can send money to two or more inmates.

What is a commissary account

A commissary account, also called a spendable account, is a remarkable account similar to a bank account that allows inmates to purchase products and services from the facility commissary. It is important to note that, Inmates are not allowed to handle cash directly.

Therefore, any money sent to them while incarcerated enters the commissary or spendable account. That is why I mentioned that there is a need to specify which account you want to send money to. It is better to deposit funds directly into their spendable accounts than send them cash. 

Does JPay issue a transaction ID

A transaction ID is a reference number that allows you to track payments. The number is also essential to follow up on any lost money. JPay provides you with a unique Transaction ID/Confirmation number after processing your transaction. You should make sure you write it down for further reference.

You need to note that your credit card and JPay payment processor may have trouble communicating. In such a scenario, the system must wait and try to process your payment later. If you see a message that your payments will process later, you should not attempt to make a second payment. If you do, your card may be charged twice. You will need to keep your transaction ID as well.

When do the funds arrive for inmates

JPay’s money transfer service provides a fast and reliable means of sending funds. However, the time frame can vary from one county or state as there may be other channels to investigate the source of funds. To know when the funds will be available to the inmate, you can visit jpay website and tap “Prison Search.”

After that, you can select the applicable state where the inmate resides and check how long it will take for the money to reach them. The payment availability is subject to depositor validation per federal and state regulations.

How to check the status of my payments

Suppose you want to check the status of your JPay payments. In that case, you have to log on to your JPay account and check the status of your transaction by clicking on “Send Money” and then tapping “Transfer History.” The status will show to the right of the transaction.

You may find that your payment is in a “Pending” status, yet your payment card has been approved. That is the case as the funds await to be deposited into the inmate’s account. Afterward, the payment status will change to “Sent” after the funds have been confirmed as transferred to the facility.

Bottom line

JPay is a private information technology and financial services provider that focuses on serving the United States prison system. The company began its services in 2002, and its headquarters are in Miramar, Florida, the United States. You can use the service to send money to inmates in various states. You must create an account to send money using the platform. You can send money to the inmates in various types of accounts.

Posted by Spencer Tierney
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Spencer Tierney is a writer and expert on certificates of deposits at transfermone.com. His work has been featured by USA Today, MSN, SF Gate, the Los Angeles Times, NerdWallet and more. He earned a bachelor’s degree in English at UC Berkeley.